What measures are applied at the reception of the apartments?
At our reception, you will find the recommended safety distance marked on the floor (2 m). We also have a hydroalcoholic gel dispenser and this space is disinfected every morning before the beginning of the working day. During customer service hours, the floor, counters and other elements will be disinfected, following the ministerial instructions. The guest toilet shall be disinfected six times during reception opening hours. Our team is equipped with individual protective equipment (PPE), which is necessary to serve guests safely and professionally. In addition, our staff have received training in risk prevention against COVID-19, which will allow them to give you a warm welcome and to attend to your queries safely and with the usual friendliness.
Due to COVID-19, the timetable and operation of our reception may be altered according to check-in activity. This is why we ask our guests to always indicate their time of arrival, in order to offer the highest quality service. We will be at your service no matter the time of day, so please call 648784702 to contact us.
What other precautions have been taken in the apartments?
At Lugaris Apartments, the safety of our guests and our professionals comes first. For this reason, we apply an exhaustive safety protocol, using disinfectant products authorised by the Ministry of Health, Consumer Affairs and Social Welfare, with maximum respect for our commitment to the environment. As a safety measure, each room will be empty for 3 days in between guests, depending on availability, guests will stay on different floors of our three buildings (those of Lugaris Beach and the two of Lugaris Rambla), making sure that guests don’t cross paths with other clients.
What about the common areas?
In Lugaris Apartments’ common areas, the hygiene regulations established by the government entities will be applied. Each entrance will have a hydroalcoholic gel dispenser. Elevators, door handles and stair railings will be disinfected every two hours.
Is the customer service safe?
Yes, our reception team is equipped with the necessary personal protective equipment (PPE). In addition, the 2 m distance between guests is indicated on the reception floor. However, for those customers who prefer not to make face-to-face enquiries, we have a WhatsApp and a WeChat channel to answer any questions.
Are masks mandatory in the common areas?
According to the recommendations of the Ministry of Health, Consumer Affairs and Social Welfare, it is advisable to wear a mask in the reception area of Lugaris Apartments, as well as in the common areas, especially in those situations where it is difficult to be within 2 metres of another person.
Can I use the swimming pool in the apartments?
For the time being, and until further notice, the swimming pool remains closed. For more information, please contact us at email@example.com.